Terms of Use

1. Website information

Our website provides general information about available cakes, flavors, decorations, serving options, ordering arrangements, and other bakery offerings. Product descriptions, photographs, example designs, prices, and availability are provided for guidance and may change as ingredients, seasonal selections, and production schedules change. Please contact us before placing an order to confirm current options, portion sizes, pricing, collection arrangements, lead times, and any special requirements. Information shown online does not guarantee that a particular item or design is available for immediate purchase.

2. Orders and availability

1. A general enquiry by phone or email does not, by itself, create a confirmed order or guarantee that a requested date is reserved. An order is considered confirmed only after the details and acceptance arrangements have been communicated directly.
2. Before an order is finalized, the requested cake or dessert, flavor, size, decoration, quantity, price, collection details, and expected completion date should be reviewed and agreed upon. Changes may affect the final price or preparation schedule.
3. Custom cakes and decorated desserts may require advance notice. Requests made close to a celebration date depend on production capacity, ingredient availability, design complexity, and the time needed to prepare the order.
4. Product availability can vary, and some flavors, decorations, seasonal treats, or ingredients may be temporarily unavailable. If a requested option cannot be supplied, we will discuss suitable alternatives where possible.
5. Customers should provide accurate contact information and review order details carefully. Please communicate requested changes as early as possible, since changes made after preparation begins may not be feasible.
6. Collection times and other agreed arrangements should be followed to help ensure that orders are ready and handled appropriately. Delays or late collection may affect the convenience of your arrangements, particularly for cakes intended for a specific event.

3. Product appearance and ingredients

Reference photographs, inspiration images, and design descriptions help communicate the intended style of a cake or dessert. Because products are prepared by hand, the final appearance may differ slightly in color, piping, decoration, texture, proportions, or finishing details. Natural ingredient variations and the practical requirements of each design can also affect the finished product. We aim to create items consistent with the agreed order, but an exact reproduction of every reference image cannot be guaranteed. Customers should tell us about relevant allergies, dietary restrictions, and ingredient concerns before confirming an order. Although we can discuss ingredient information and available alternatives, we cannot guarantee that products or preparation areas are completely free from traces of allergens.

4. Website availability and acceptable use

We may revise website content, update product information, correct errors, or temporarily suspend access for maintenance without prior notice. We do not guarantee uninterrupted access or that every description, image, price, or other detail will always be complete and current. You agree not to use this website for unlawful purposes, to interfere with its operation, to attempt unauthorized access, to introduce malicious code, or to engage in automated activity that places an unreasonable burden on the website or its services. Website content may not be copied, republished, or used commercially without appropriate permission, except where applicable law allows such use.

5. Pricing and payments

Prices may depend on the size, flavor, ingredients, decoration, complexity, quantity, and preparation time required for an order. Any estimate is subject to confirmation of the requested specifications. The price and payment arrangements communicated when an order is accepted will apply to that order, unless a change is agreed upon by both parties. Additional requests or revisions after confirmation may require a revised quote. Please clarify any questions about the total cost and payment expectations before proceeding with a custom order.

6. Customer responsibilities

Customers are responsible for providing accurate order details, reviewing confirmed specifications, sharing relevant dietary information, and following any handling or storage guidance provided with their products. Cakes and desserts can be delicate and may require careful transport, appropriate storage, and timely consumption. Once an order has been collected, customers should take reasonable care to protect it from heat, movement, and other conditions that may affect its appearance or quality.

7. Limitation of responsibility

To the extent permitted by applicable law, The Crumb Club is not responsible for losses arising from inaccurate information supplied by a customer, failure to follow product handling instructions, or circumstances beyond our reasonable control. Nothing in these terms excludes or limits any responsibility that cannot lawfully be excluded or limited. If you have a concern about an order or website information, please contact us promptly so that the details can be reviewed.

8. Changes to these terms

We may update these terms when our website, ordering process, or business practices change. The revised version will be published on this page with the updated content. Your continued use of the website after revised terms are published indicates acceptance of those terms to the extent permitted by applicable law. We recommend reviewing this page whenever you return to use the website or make a new enquiry.