Privacy & Information
Privacy Policy
The Crumb Club operates this website and handles direct phone and email enquiries about cakes, custom orders, dessert selections, and shop visits. This policy explains what information we may receive, how it is used, and the choices available to you when contacting us or browsing our website.
| Information | Why it is used | Typical retention |
|---|---|---|
| Name and contact details | Respond to questions, discuss custom cake orders, and coordinate collection or other visit details | Up to 12 months, unless a longer period is necessary or legally required |
| Order and design notes shared by email | Understand requested flavors, quantities, decorations, event dates, dietary requests, and other order preferences | Up to 12 months, or as needed to complete and document an order |
| Browser storage preference | Remember that the website storage notice was dismissed so it does not need to be shown again during the applicable storage period | Until browser storage is cleared or the stored preference is otherwise removed |
How information is received
This website does not contain a contact form. Information is received when you voluntarily choose to call or email The Crumb Club. The details you provide may include your name, contact information, preferred cake flavors, design inspiration, serving quantities, collection preferences, and the date of your event. Please share only the information reasonably needed to respond to your enquiry or prepare your requested order.
We use information supplied directly by you to answer questions, discuss product availability, clarify order requirements, provide estimates, and coordinate relevant arrangements. We aim to keep communications relevant to your enquiry and do not ask you to provide unrelated sensitive information through ordinary email.
Service providers
Telephone and email service providers may process communications necessary to deliver their services. These providers operate under their own policies and technical practices. The Crumb Club does not control the independent privacy practices of external communication providers, so you should review their policies if you need further information about how they handle your data.
This website does not intentionally load advertising or analytics packages as part of its described operation. The site may use browser storage to remember a visitor's choice to close the storage notice. We do not use that preference to build advertising profiles or to identify visitors across unrelated websites.
Website operator
The website operator and privacy contact is The Crumb Club, 18440 W Airport Blvd, Richmond, TX 77407. Direct privacy questions or requests regarding information provided in an enquiry may be sent to [email protected]. Please describe your request clearly and include enough information for us to identify the relevant communication without sending unnecessary personal or confidential details.
Your choices
You may contact us to ask what personal information from a direct enquiry we may hold, request correction of inaccurate details, or ask for deletion where appropriate. We will review requests and respond in accordance with applicable law. We may need to retain certain records for legitimate business purposes, to resolve disputes, to document completed orders, or to meet legal obligations.
You can also clear the relevant browser storage through your browser settings. Clearing stored data may remove the saved preference for the website notice and cause it to appear again on a later visit. The steps for managing browser storage vary by browser and device.
Information sent by email may remain in your own mailbox or in the systems of your email provider after we have responded. You should avoid sending payment card details or other highly sensitive information through ordinary email. If you have concerns about a privacy request or how your information is handled, please contact us using the address provided in this policy.