Refund Policy

1. No online checkout

This website does not process online payments or prepaid bookings. Order details, pricing, availability, and payment arrangements are confirmed directly with The Crumb Club. Any applicable deposit, balance, or payment terms will be discussed when your order is arranged.

Please review the agreed order details carefully, including the selected flavors, size, quantity, decoration, collection date, and any special instructions. If something needs to be corrected, contact us as early as possible so we can determine whether the requested change can be accommodated before preparation begins.

2. Order concerns

If there is a concern with an order, please contact The Crumb Club promptly after collection or receipt. Explain the issue and provide relevant details, such as the order date, the product involved, and the nature of the concern. Photographs may be helpful when they clearly show a problem with the product received.

We review reported concerns individually and may ask follow-up questions to understand what happened. Depending on the circumstances, possible resolutions may include discussing the issue, offering an appropriate adjustment where practical, or considering another remedy. Any resolution will depend on the nature of the concern, the condition of the product, and applicable consumer protection requirements.

Since cakes and other baked goods are perishable, please store and handle products according to the instructions provided. We may be unable to verify certain concerns if a product has been improperly stored, significantly altered, or consumed before the issue is reported. This does not limit any rights that cannot legally be excluded.

3. Refund requests

Refund requests are reviewed case by case. Custom cakes, decorated desserts, and other made-to-order products may require advance preparation, reserved ingredients, and dedicated decorating time. For this reason, cancellation or refund options may depend on how much work has already been completed and whether the order can reasonably be changed or cancelled.

Products that have been prepared and accepted are not automatically refundable simply because a customer's preferences or plans have changed. However, The Crumb Club will review clear concerns about order accuracy, product quality, or billing and consider an appropriate response in line with the circumstances and applicable law.

If you need to cancel or amend an order, contact us as soon as possible and include the scheduled collection date. We will explain what options may be available based on the preparation stage and any terms agreed when the order was placed. Nothing in this policy removes any mandatory rights or remedies available to customers under applicable law.

4. How to contact us

To discuss a cancellation, refund, billing question, or product concern, email [email protected] or call +1 (325) 500-1030. Include your name, the date the order was arranged, the product or service involved, the scheduled collection date if applicable, and a clear description of your request. Please avoid sending unnecessary sensitive personal or payment information.

We will review the information provided and may contact you for clarification before determining the appropriate next steps. Keeping your order communications and any confirmation details available can help us investigate your request more efficiently.